O GeF é composto por um conjunto de diferentes módulos, cada um com a sua função específica, que comunicam entre si para proporcionar o melhor desempenho no atendimento.
Through the ticket dispenser, the user signals its presence and receives the respective ticket.
. Two versions: buttons or touch-screen (with indication of services in operation and standby time);
. Definition of maximum number of tickets issuing;
. Definition of active services by time;
. Hides bypassed services;
. Configurable through the web management interface.
With the client module, the operator indicates its willingness to meet users and makes his call, recording the start and end of the service. If necessary, the operator may have assigned a profile that defines which services can meet and what’s their level of authority.
. Call any ticket on hold;
. Forwarding tickets for other services;
. Statistical reporting services- number of users on hold, average service times and waiting;
. Call using sound-beeps when the queue is empty and when a new ticket arrives;
. Possibility of calling a missing ticket.
The ticket number is presented visually by the customer service centers. Users calling can be performed by alpha-numeric panels, monitors with multimedia content or even a TV channel. These last two options define the concept of multimedia call.
. Two versions: simple graphical call (list) and multimedia call;
. Two or more graphics calls may exist at the same time;
. Possible to define which stations send information to the graphical call;
. Supports video content, Flash, HTML and TV;
. Possibility to customize the content being presented and multimedia messages.
The management interface allows the parametrization and configuration of the entire system, which includes creating the respective operators and set permissions, create or eliminate services, set the ticket format, among others.
. Hosted in IIS or Apache servers;
. Web Remote access;
. Ability to generate automatic alerts;
. Reports emission for analysis services, stations and operators.
GeF server manages the correct transference of information between all other applications.